Delivery & Returns
I have a very simple delivery and returns policy.
I will send your purchase within 3 days of receipt of order.
Delivery/postage is free!
If you are not 100% happy with your purchase you can return it free of charge provided you notify me that you wish to do so within 7 days by email at [email protected]
Privacy Policy Notice
This privacy policy notice is served by Evil Edna Glass Art under the website www.evilednaglass.art. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.
Policy key definitions:
“I”, “our”, “us”, or “we” refer to the business, Evil Edna Art.“you”, “the user” refer to the person(s) using this website.GDPR means General Data Protection Act.PECR means Privacy & Electronic Communications Regulation.ICO means Information Commissioner’s Office.Cookies mean small files stored on a users computer or device.
Key principles of GDPR:
Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
We process your information in the following ways: Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.Sharing your information: We may share your personal information with third parties and they include shipping companies to fulfil orders and Paypal to process electronic payments. We will not sell your details on to a third party.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
the right to be informed;the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Internet cookies
We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.
Some cookies are required to enjoy and use the full functionality of this website.
We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
Cookies that we use are; Google Analytics
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Fair & Transparent Privacy Explained
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
We will deal with personal information securely and respectfully.
All transactions are processed at the point of sale, or when taking a deposit.
No cardholder information is accessible online and we do not store card details digitally or physically after processing your card details.
We will ensure that none of your personal information can be examined, used or modified by any third parties attempting to gain access to sensitive information.
To process an order, we will need your name, billing address, telephone number and email address.
We will use this information to process the order and, if any questions should arise, will contact you about your order.
If we need to contact you, we will contact you via email, text or by telephone.Any information provided by you will be used for the purposes of processing your orders only.
We may provide your details to a third party courier or delivery service in case we cannot deliver your order ourselves.
Your information will not be shared with individuals or other companies (such as direct mail organisations or other third parties) unless required by law.
If you have requested to receive our newsletter, this will be delivered to the email address you give us.
We send newsletters with information on our products, workshops and classes, exhibitions, and sale events.
We may also occasionally send specific offers we believe you may be interested in.
You should help us update and maintain the accuracy of any of our personal information by notifying us of any changes of address, title, telephone number or e-mail address.
If you are no longer a customer and/or you wish to be removed from our database, please contact us via email or phone us.
